{"id":72,"date":"2025-05-22T04:11:27","date_gmt":"2025-05-22T04:11:27","guid":{"rendered":"https:\/\/tik.urindo.ac.id\/?p=72"},"modified":"2025-05-22T04:30:41","modified_gmt":"2025-05-22T04:30:41","slug":"sop-penanganan-gangguan-jaringan","status":"publish","type":"post","link":"https:\/\/tik.urindo.ac.id\/?p=72","title":{"rendered":"SOP Penanganan Gangguan Jaringan"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>I. Unit Kerja Terkait<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unit Layanan\/ Unit Pelakasana Teknis\/Lembaga\/Fakultas\/ Program Studi yang ada di lingkungan Universitas Respati Indonesia (URINDO).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>II. Tujuan<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prosedur ini ditetapkan dan dirancang agar setiap proses pengelolaan perangkat keras infrastruktur teknologi, jaringan teknologi informasi dan infrastruktur komunikasi berjalan secara efektif.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>III. Ruang Lingkup<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prosedur ini mencakup kegiatan pengaduan permasalahan dan penanganan permasalahan perangkat keras infrastruktur teknologi.<\/li>\n\n\n\n<li>Prosedur mengelola jaringan teknologi informasi dan infrastruktur komunikasi di lingkungan Universitas Respati Indonesia yang dikelola oleh UPT TIK Urindo<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>IV. Definisi<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pengguna jaringan internet mahasiswa\/ dosen\/ pegawai\/ yang ada di lingkungan Universitas Respati Indonesia (Urindo)<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Operator adalah staff Devisi Infrastruktur dan Jaringan Komputer yang tugasnya mengelola infrastruktur dan jaringan komputer yang ada di lingkungan Urindo.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>V. Uraian Prosedur<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Laporan masuk dari pengguna jaringan.<\/li>\n\n\n\n<li>Pengaduan diterima oleh staf TIK.<\/li>\n\n\n\n<li>Staf TIK melakukan analisis terhadap <em>troubleshoot <\/em>yang harus dilakukan, apakah bisa di remote atau melakukan kunjungan lapangan.<\/li>\n\n\n\n<li>Kunjungan lapangan.<\/li>\n\n\n\n<li>Staf TIK melakukan perbaikan jaringan.<\/li>\n\n\n\n<li>Konfirmasi kepada pelapor estimasi pemulihan.<\/li>\n\n\n\n<li>Perbaikan selesai<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>VI. Lampiran<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bagan Alir\/Flow Chart Prosedur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/drive.google.com\/file\/d\/1xCCRm60Z1vd67qaeEplhLSkwz41BbZ0x\/view?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Formulir Penanganan Gangguan Jaringan<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I. Unit Kerja Terkait Unit Layanan\/ Unit Pelakasana Teknis\/Lembaga\/Fakultas\/ Program Studi yang ada di lingkungan Universitas Respati Indonesia (URINDO). II. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[12],"tags":[],"class_list":["post-72","post","type-post","status-publish","format-standard","hentry","category-standar-operasional-prosedur"],"_links":{"self":[{"href":"https:\/\/tik.urindo.ac.id\/index.php?rest_route=\/wp\/v2\/posts\/72","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tik.urindo.ac.id\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tik.urindo.ac.id\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tik.urindo.ac.id\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tik.urindo.ac.id\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=72"}],"version-history":[{"count":3,"href":"https:\/\/tik.urindo.ac.id\/index.php?rest_route=\/wp\/v2\/posts\/72\/revisions"}],"predecessor-version":[{"id":85,"href":"https:\/\/tik.urindo.ac.id\/index.php?rest_route=\/wp\/v2\/posts\/72\/revisions\/85"}],"wp:attachment":[{"href":"https:\/\/tik.urindo.ac.id\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=72"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tik.urindo.ac.id\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=72"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tik.urindo.ac.id\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=72"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}